At Chota Babu, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
Following are the details of the return policy that is applicable for all the items sold on Chota Babu:
In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions:
1.Was delivered in a physically damaged condition.
2.Has missing parts or accessories.
3.Is different from what was ordered.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you. Refer to instructions to return items. We may reject the return pickup if the items are not returned according to the policy.
In such cases you will have to provide us with images of the faulty product out of the box.
Chota Babu may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Chota Babu shall not be liable in any manner for any misuse or usage of such information."
Some items may not be eligible for return if you "no longer need it" (including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered).
Chota Babu reserves the right not to offer an exchange or refund where the item fault is a result of misuse or neglect.
For most of the locations we will arrange the pickup for returning the item and for pincodes, where we are unable to pick up the product, you can follow below steps to send the product to us:
1. Warehouse address will be provided against your return request.
2.Please provide us the return details within 7 days from the initiation date through e-mail to complete the return process. Return request will be automatically closed after 7 days from the initiation date, if the required details have not been communicated
3.Once the AWB number and shipping company details have been verified by our team, we will initiate the refund process. Please refer our Refunds section for more details.
The refund process will be initiated only once we have received the product back in our warehouse and we have completed all quality checks and verifications at our end. The mode of refund may depend on the mode of payment used at the time of placing the order.
The entire amount paid by you for the product through any of the payment modes will be credited back to your original mode of payment within 7 working days of initiation. Please note that the shipping charges are non-refundable.